RETURN & REFUND POLICY
Last Updated: May 30, 2026 · Applies to Orders Placed on storiginator.com Only
01 Overview
Thank you for shopping with Storiginator. This policy applies to all orders placed through storiginator.com and outlines our procedures for returns, exchanges, and refunds.
We are committed to resolving legitimate quality issues fairly and efficiently. If there is a problem with your order, please contact us before initiating a dispute with your payment provider. Most issues can be resolved quickly through replacement, reshipment, or refund where appropriate.
Because we offer both blank apparel and made-to-order printed products, return eligibility may vary depending on the type of product purchased.
For custom printed and personalized products, each item is produced specifically for the individual order and cannot be restocked or resold. Therefore, we do not accept returns or exchanges based on buyer's remorse, change of mind, or incorrect selections made during checkout, except where required by applicable law.
Orders may be canceled within 2 hours of placement. Once production has begun, cancellation requests cannot be guaranteed.
02 Non-Eligible Return & Exchange Situations
The following situations are not covered under our return or exchange policy. Please review them carefully before placing your order.
| Situation | Explanation |
|---|---|
| Change of mind | Custom printed item is custom-produced exclusively for your order and cannot be resold or reassigned. We do not accept returns or exchanges based on a change of personal preference. |
| Incorrect size selected (not a production error) |
Size selection is the buyer's responsibility. A variance of approximately ±1 inch (approx. 2.54 cm) between the finished garment and the size chart falls within normal tolerance for textile manufacturing and does not constitute a defect. Please refer to the detailed size chart on the product page before ordering. |
| Reasonable color variation between screen and print |
Colors may appear differently on different monitors, mobile devices, and printed products. Minor color variation between screen display (RGB) and printed output (CMYK) is a normal characteristic of the printing process and does not qualify for a return. However, if a severe color error occurs — such as red printing as blue — this is considered a quality defect and is eligible for resolution. |
| Blurry print caused by low-resolution uploaded artwork |
Our design tool includes a resolution warning. If a customer dismisses the warning before proceeding, or uploads artwork below 300 DPI, any resulting blurriness is the buyer's responsibility. We strongly recommend using PNG or PSD files at 300 DPI or higher. |
| Copyright issues with uploaded artwork | Buyers are solely responsible for ensuring they have the legal right to use any artwork they upload. Storiginator will not be held liable for third-party copyright claims. |
| Failed delivery due to buyer error | If a package is returned to sender or destroyed due to an incorrect address, refusal of delivery, or failure to collect,
the order is generally not eligible for a refund. If reshipping is requested, the buyer is responsible for reproduction and redelivery costs. If a customer refuses delivery of a correctly fulfilled order, the order will be treated as a voluntary refusal and may not be eligible for a refund. |
| Claim submitted more than 7 days after delivery | All return and exchange requests must be submitted within 7 calendar days of the delivery date shown in your tracking information. Requests submitted after this window will not be accepted. |
03 Eligible Return & Exchange Situations
The following situations are eligible for resolution. Once verified by our team, we will provide a replacement or refund as appropriate.
| Issue | Our Resolution |
|---|---|
| Print quality defect (stains, ink loss, misalignment, color abnormality) | Submit clear photos or a video. Once verified by our team, we will reship at no cost or issue a full refund. |
| Wrong item received (style / size / color does not match the order) | This is our error. We will reship the correct item or issue a full refund, with all shipping costs covered by us. |
| Item damaged in transit and no longer usable | Submit photos or a video showing both the damaged packaging and the product. Once verified, we will reship at no cost or issue a refund. |
| Package lost in transit | We will work with the carrier to investigate. Once the loss is confirmed, we will reship or issue a full refund. |
04 How to Submit a Return or Exchange Request
Please follow the steps below to submit your request so we can assist you as quickly as possible.
- –Within 7 calendar days of the delivery date shown in your tracking information, email us at service@storiginator.com
- –In the subject line, include your order number and issue type (e.g., "#10234 — Print Quality Issue")
- –Attach clear photos or a video showing the issue — the defect should be clearly visible
- –Include your shipping address and a screenshot of your original order confirmation email
We will respond within 1–2 business days of receiving your request with next steps.
05 Refund Information
Once a refund is approved and processed, it will be returned to your original payment method. Estimated processing times vary by payment provider:
| Payment Method | Estimated Processing Time |
|---|---|
| Credit / Debit Card | 5–10 business days (varies by issuing bank) |
| PayPal | 1–3 business days |
| Other Payment Methods | Please contact us to confirm the estimated timeframe |
⚠ The timeframes above are estimates. Storiginator's refund obligation is fulfilled once the refund has been initiated on our end. The actual date funds appear in your account is determined by your bank or payment provider. If your refund has not arrived within the estimated window, we recommend contacting your bank first.
06 Return Address & Shipping Costs
In most cases — particularly for small-quantity quality issues — we do not require the buyer to return the item. We will resolve the issue directly through a replacement or refund.
If a return shipment is required, our customer service team will provide the return address and instructions during the resolution process. Please do not ship anything back before receiving confirmation from us.
Return shipping costs are allocated as follows:
- –Our responsibility (print defects, wrong item shipped, etc.): Storiginator covers all return shipping costs. We will provide a prepaid return label.
- –Special cases approved at our discretion: Return shipping costs and any applicable duties or import fees are the buyer's responsibility.
07 Additional Notes
Damaged Outer Packaging
If the outer packaging is damaged during transit but the product inside is in good condition, this does not qualify for a return or exchange. A claim is only valid when the product itself has been damaged to the point where it cannot be used as intended.
Downstream Customers (For Wholesale & Reseller Buyers)
Our return and refund policy applies exclusively to buyers who place orders directly on storiginator.com. Our obligations extend only to the party that placed the order directly with Storiginator.
Holiday Processing Delays
Processing times for return and exchange requests may be delayed during major holidays, including Thanksgiving, Christmas, Black Friday, and Chinese New Year.
Chargebacks and Disputes
We encourage customers to contact our customer service team before initiating a chargeback or payment dispute. Most issues can be resolved quickly through replacement, reshipment, or refund where appropriate.
Initiating a chargeback may delay the resolution process while the claim is reviewed by the payment provider.
08 Contact Us
If you have any questions about our return or refund policy, we're here to help — reach out anytime.
| Text us | +1 626-786-6473 |
| service@storiginator.com | |
| Response Time | Within 24–48 hours on business days |
This policy is maintained by Storiginator and is subject to change. Customers will be notified of any significant updates on our website homepage.
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