Return & Refund Policy

01 Overview

Thank you for shopping with Storiginator. This policy explains our procedures for cancellations, returns, exchanges, and refunds.

We are committed to resolving legitimate quality issues fairly and efficiently. If there is a problem with your order, please contact us before initiating a payment dispute. Most issues can be resolved through replacement, reshipment, or refund where appropriate.

Because we offer both blank apparel and custom printed products, return eligibility may vary depending on the type of product purchased.

Orders may be canceled within 2 hours of placement. Once production or fulfillment has begun, cancellation requests cannot be guaranteed.

For custom printed and personalized products, each item is produced specifically for the individual order and cannot be restocked or resold. We do not accept returns or exchanges based on buyer's remorse, change of mind, or incorrect selections made during checkout, except where required by applicable law.

02 Blank Apparel Return Eligibility

• Blank apparel that has not been customized or printed may be eligible for return review if the request is submitted within 7 calendar days of the delivery date shown in tracking.
• The item must be unused, unwashed, undamaged, free from stains, odors, or wear, and returned with original packaging and tags where applicable.
• For non-quality-related blank apparel returns, the buyer is responsible for return shipping costs unless required otherwise by applicable law.
• Original shipping fees are non-refundable unless the return is caused by our error, a verified quality defect, a wrong item, or a confirmed lost shipment.
• Return authorization is required before sending anything back. Do not ship items back before receiving instructions from customer service.

03 Non-Eligible Return and Exchange Situations

04 Eligible Return and Exchange Situations

05 How to Submit a Return or Exchange Request

1. Email us within 7 calendar days of the delivery date shown in your tracking information.
2. Send the request to service@storiginator.com.
3. Include your order number and issue type in the subject line, such as “#10234 — Print Quality Issue”.
4. Attach clear photos or a video showing the issue.
5. Include your shipping address and a screenshot of your original order confirmation email.

We will respond within 1–2 business days with next steps.

06 Refund Information

Once a refund is approved and processed, it will be returned to your original payment method. Processing times vary by payment provider.

ORIGINATOR TRADING GROUP LIMITED's refund obligation is fulfilled once the refund has been initiated on our end. The date funds appear in your account is determined by your bank or payment provider.

07 Return Address and Shipping Costs

In many cases, especially small-quantity quality issues, we do not require the buyer to return the item. We may resolve the issue through replacement or refund.

If a return shipment is required, our customer service team will provide the return address and instructions. Do not ship items back before receiving authorization from us.

• Our responsibility: For verified print defects or wrong items shipped, ORIGINATOR TRADING GROUP LIMITED covers return shipping costs and will provide instructions or a prepaid label where applicable.
• Special cases approved at our discretion: Return shipping costs and applicable duties or import fees may be the buyer's responsibility.

08 Additional Notes

Damaged Outer Packaging

Damaged outer packaging alone does not qualify for return or exchange if the product inside is in good condition.

Wholesale and Reseller Buyers

This policy applies to buyers who place orders directly on storiginator.com. Our obligations extend only to the party that placed the order directly with Storiginator.

Holiday Processing Delays

Processing times for return and exchange requests may be delayed during major holidays, including Thanksgiving, Christmas, Black Friday, and Chinese New Year.

Chargebacks and Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute. Initiating a chargeback may delay resolution while the payment provider reviews the claim.

09 Contact Us