Frequently Asked Questions

Please upload a transparent PNG when possible. We recommend 300 DPI or higher for the best print result, but final suitability depends on the artwork and product.

Yes. Neck labels and hang tags are available subject to product eligibility, artwork review, quantity requirements, and quotation. Contact our team for details.

Blank apparel orders are prepared in 2–3 business days after order placement. Custom-print orders are prepared in 2–5 business days after order placement. Shipping time is separate from processing time. Available delivery methods and shipping charges are shown at checkout.

For both blank and custom-print orders, cancellation requests submitted within 2 hours of order placement qualify for free cancellation and a full refund. Eligibility is based on the Shopify order creation time and the timestamp of the customer's first submitted cancellation request, not when our team reads it. For any other change request, contact us as soon as possible at service@storiginator.com; order modifications are not guaranteed.

Shipping is calculated at checkout based on total shipment weight, destination ZIP code, and available logistics routes. We do not use flat shipping rates or offer automatic free shipping based on order quantity.

DTG prints ink directly into eligible garments for a softer feel and detailed artwork. DTF uses a transfer film for sharp, opaque prints. Eligible tops support both front and back printing. Sleeve printing is not currently available, and bottoms—including pants, shorts, and sweatpants—are not printable.

No. Eligible apparel can be ordered from one piece, including samples. Product availability, pricing, and shipping are shown at checkout.

Absolutely — and we encourage it. You can order any blank garment from our catalog as a single unit. Feel the weight, check the fit, and make sure the fabric is exactly what you want before scaling up.

Because we offer both blank apparel and eligible custom-printed products, return eligibility depends on the product type and the issue reported. Verified production errors, wrong items, damaged items, or eligible quality issues may qualify for replacement, reshipment, or refund. Please see our full Return & Refund Policy for details.

We don't currently offer API data sync with third-party store platforms (such as Shopify, WooCommerce, etc.). All orders need to be placed manually through our website after your customer places their order with you.

If the issue is on our end—including a damaged, defective, or incorrect item, or a confirmed print defect—send clear photos or a short video to service@storiginator.com. Once confirmed, we will provide an appropriate remedy, such as replacement, reshipment, or refund, at no additional cost to you, as described in our Return & Refund Policy.

Track your order through our Order Tracking page using your order number or tracking details.

We'd love to connect. For large volume orders or custom production inquiries, email us at service@storiginator.com, or head to our Contact Us page and fill out the inquiry form.