PRIVACY POLICY

ORIGINATOR TRADING GROUP LIMITED (operating under the brand name Storiginator, referred to herein as "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or use storiginator.com (the "Site").

This policy applies to all users who interact with us through the Site, including visitors, registered account holders, and buyers. Please read this policy carefully before using the Site.

We collect personal information through the following means:

Information You Provide Directly

• Name, email address, phone number, and shipping address
• Account login credentials (email and encrypted password)
• Custom design files and artwork uploaded to our platform
• Communications submitted via customer service email, live chat, or contact forms
• Payment information (note: we do not store your full credit card number — payment data is processed by third-party providers such as Stripe or PayPal)

Information We Collect Automatically

• Device information: browser type, operating system, device model, and IP address
• Browsing behavior: pages visited, clicks, time spent on pages, and search terms
• Data collected via cookies and similar tracking technologies (see Section 07)
• Anonymized traffic and behavior data collected via Google Analytics
• Ad interaction data collected via Meta Pixel (used for conversion tracking and retargeting)

Information from Third-Party Services

• Shopify: order data, payment status, and cart activity
• Klaviyo: email marketing engagement data (open rates, click rates, subscription status)
• 17track: shipment tracking data (recipient name, address, and package status)
• Teeinblue: design files uploaded through our customization tool and print preview data

We use your personal information for the following purposes:

Automated Decision-Making

We use Shopify's built-in fraud detection system to automatically assess the risk level of incoming orders. Orders flagged as high-risk may be automatically held or canceled. If your order is impacted and you believe it was flagged in error, you have the right to request a manual review by contacting us at support@storiginator.com.

We do not sell your personal information for monetary compensation. We only share the minimum necessary data with third parties in the following circumstances:

The above list reflects the primary third-party services we use as of the date this policy was last updated. As our business evolves, we may introduce additional tools or platforms. We are committed to ensuring any newly adopted service meets the data protection standards outlined in this policy, and will disclose such additions in our next scheduled update. For a complete current list, contact us at support@storiginator.com.

We may also disclose your information in the following circumstances:

• In response to a court order, lawful government request, or mandatory legal obligation
• To protect the legitimate interests of Storiginator, our users, or the public against fraud or security threats
• In connection with a merger, acquisition, or sale of assets — in such cases, we will notify you in advance

Your personal data is primarily stored on Shopify's servers, with data centers located in the United States and Canada.Your information may be transferred to and processed in countries other than your country of residence, including the United States, Canada, and other jurisdictions where our service providers operate. We take reasonable measures to ensure such transfers comply with applicable data protection laws. 

We take the following measures to protect your data:

• SSL/TLS encryption is enabled across the entire Site to secure data transmission
• Payment data is handled by Stripe or PayPal — we do not store full credit card information
• Account passwords are stored in encrypted form — our staff cannot view your password in plain text
• Strict access controls are in place for all internal personnel who can access user data

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. By using the Site, you acknowledge and accept this inherent risk.

We retain your personal data until one of the following conditions is met:

Our Site uses cookies and similar tracking technologies to enhance your experience and improve ad performance.

You can refuse or delete cookies through your browser settings. Disabling certain cookies may affect Site functionality. For each provider's cookie policy, please visit their respective websites.

Do Not Track (DNT) Signals

Because there is currently no consistent industry standard for responding to DNT signals, our Site does not automatically alter its data collection practices when a DNT signal is detected. You can manually manage your tracking preferences by contacting us directly.

Depending on your location, you may have the following rights under applicable laws (including CCPA and GDPR):

To exercise any of the rights above, email us at support@storiginator.com with "Privacy Request" in the subject line. 

Legal Basis for Processing (GDPR — EEA/UK Users)

• Contract Performance: processing your order, arranging production, and coordinating delivery
• Legitimate Interests: site analytics and optimization, fraud risk management
• Consent: email marketing subscriptions and cookie-based tracking (you may withdraw at any time)

Our Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected data from a child without verifiable parental consent, we will delete it promptly.

If you believe we may have collected information from your child, please contact us immediately at support@storiginator.com.

Our Site may contain links to third-party websites. These sites operate under their own independent privacy policies, and we are not responsible for their content or data practices. We encourage you to review the privacy policy of any third-party site before visiting.

We may update this Privacy Policy periodically to reflect changes in our business, applicable laws, or services. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you via a notice on our homepage or by email.

We encourage you to review this page periodically. Your continued use of the Site after any update constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests related to this Privacy Policy or your privacy rights, please reach out to us: